Reasons play an important role in social interaction. We study reasons-giving in the context of request sequences in Russian. By contrasting request sequences with and without reasons, we are able to shed light on the interactional work people do when they provide reasons or ask for them. In a systematic collection of request sequences in everyday conversation (N = 158), we find reasons in a variety of sequential positions, showing the various points at which participants may orient to the need for a reason. Reasons may be left implicit (as in many minimal requests that are readily complied with), or they can be made explicit. Participants may make reasons explicit either as part of the initial formulation of a request or in an interactionally contingent way. Across sequential positions, we show that reasons for requests recurrently deal with three possible issues: (1) providing information when a request is underspecified, (2) managing relationships between the requester and requestee and (3) explicating ancillary actions implemented by a request. By spelling out information normally left to presuppositions and implicatures, reasons make requests more understandable and help participants to navigate the social landscape of asking assistance from others.
Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community (TC) meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, rather than criticising a client’s behaviour directly, TC staff members do so indirectly through an anecdote: a case illustrating the inappropriateness of the type of conduct of which the client’s behaviour is an instantiation. TC staff members design the anecdote to convey a principle or norm of conduct which the client has putatively violated, and they systematically pursue endorsement of that principle by the client. By constructing the anecdote as an exemplary case, distanced from the individual client’s personal experience, TC staff members make it an empirically unverifiable, self-evident, and therefore hard to challenge, illustration of a norm.
This article investigates differences in structural tendencies between Japanese newspaper editorials and front-page columns. Although intuitively recognized by Japanese people, such differences have tended to be empirically overlooked in discourse or rhetoric research. This study compares the two text types, specifically focusing on the location of the main topic (or ‘the highest topic’) in the text item rather than the main thesis, the former of which has received less empirical attention than the latter in Japanese discourse research. The study analyzed 30 editorials and 30 front-page columns from three major Japanese newspapers. The results show that the editorials have an early placement pattern, whereas the columns tend to have delayed introductions. These differences were statistically significant, empirically demonstrating how the intuitively recognized structural tendencies between the two text types crucially differ. The finding that there is a systematic early placement of the main topic in Japanese editorials is indicative of a basic common feature among languages in the editorial genre. From a methodological perspective, the study demonstrates the validity of the index of the main topic location as an analytical tool to distinguish different textual structures.
This study examines interactional sequences in which students make assertions about topic-relevant matters in classroom interactions. Using a Conversation Analytical approach, I show how the students’ knowledge claims lead to negotiations of sequential and epistemic rights to make such claims. Through these negotiations, the students upgrade their epistemic stance by repeating or backing their claims with accounts and providing evidence of them. The teachers’ acceptance or rejection of the students’ initiatives displays an orientation to the sequential and topical relevance of the information provided by the students. This study contributes to a better understanding of student initiatives in the classroom, a topic that until now has received scarce attention. Additionally, it contributes knowledge about the negotiation of epistemic authority in relation to assertions and their responses, which may have more general implications for the study of talk-in-interaction.
Using data from American emergency call centers, this article focuses on the coordination, and mutual relevance, of participants’ effort to manage two forms of unit completion – sequence closing (as a method for ‘project’ completion) and concluding the occasion in which the project was pursued. In doing so, we specify the import of sequence organization as one method for conducting, organizing, and resolving interactional projects participants may be said to pursue, and describe (1) a range of possible relations between project completion and occasion closure and (2) the locations from which problems come to be introduced as parties move to resolve projects and close calls. As we show, sequence and occasion closings produced in the service of projects are fateful: they inexorably demand that the participants arrive at some alignment – or make visible their failure to do so – regarding the projects pursued in it, the status of those projects, and thus who, as a consequence, the parties are (or could have been) for another, that is, their ‘identities’. For strangers and familiars both, the management of projects and the manner in which closing is achieved matters.
The expression ‘Oh’ in natural conversation is a signal topic in the development of the Epistemic Program (EP). This article attempts to bring into view a sense of place for this simple expression in the early literature, beginning with ‘Oh’ as a ‘change-of-state token’ and through its subsequent treatments in the production of assessments. It reviews them with an interest in two allied developments. One is the rendering of ‘Oh’ as an expression that ‘indexes’ epistemic structure. The other, pursued in the detail of transcript in Part 2, is how, as of this rendering, the literature manages its tasks of ‘animating transcript’, or how we portray ordinary talk as social action. We think these two moves are closely connected within the EP. And we think they yield a very different ‘vocabulary of motives’, different from the natural language studies of conversation analysis (CA). Our discussions address in turn the central phrases of our title.
In conversation analysis (CA), through Sacks, Schegloff, Jefferson, and others, the conceptual architecture is joined at the hip to a technical architecture of transcripts, sequence, and turn productions. That the conceptual was to be found and demonstrated in the material detail of temporal productions was central to CA’s extraordinary innovations. As with CA, an Epistemic CA has the task of giving evidence of its conceptual order in actual materials, and thus animating the materials to show them. The task and relationship are emblematically reflexive: we shall find the expression ‘Oh’ indexing ‘changes of state’ or ‘inapposite inquiries’, for example, as of the account-able animations of turns and sequences of turns. Our shared attachments to sequential analysis deliver the expectation that we shall see how Epistemic order is achieved on actual occasions, through actual materials, rendered as transcript. The discussion turns to how the Epistemic Program (EP) engages and acquits this analytic expectation.
Although the production and recognition of social actions have been central concerns for conversation analysis (CA) from the outset, it has recently been argued that CA is yet to develop a systematic analysis of ‘action formation’. As a partial remedy to this situation, John Heritage introduces ‘epistemic status’, which he claims is an unavoidable component of the production and recognition of social action. His proposal addresses the question how is social action produced and recognized? by reference to another question how is relative knowledge recognized? Despite the importance placed on the latter question, it is not clear how it is to be answered in particular cases. We argue that the introduction of epistemic status builds on a reformulation of the action formation problem that unnecessarily de-emphasizes the importance of the sequential environment. Our re-analyses of key sequences cast doubts on the empirical grounding of the epistemic program, and question whether the fundamental role of epistemic status has been convincingly demonstrated.
This article critically examines the relations between epistemics in conversation analysis (CA) and linguistic and cognitivist conceptions of communicative interaction that emphasize information and information transfer. The epistemic program (EP) adheres to the focus on recorded instances of talk-in-interaction that is characteristic of CA, explicitly identifies its theoretical origins with ethnomethodology, and points to implications of its research for the social distribution of knowledge. However, despite such affiliations with CA and ethnomethodology, the EP is cognitivist in the way it emphasizes information exchange as an underlying, extrasituational ‘driver’ in social interaction. To document how the EP draws upon cognitivist conceptions of information and knowledge, we review examples from the corpus of transcripts analyzed in key publications on epistemics. Our re-analysis casts doubt upon the way EP analysis invokes an underlying order that supposedly drives the evident sequential organization of those transcripts.
This article examines the use of the kus ‘where’-interrogative clause in the second position of a question–answer adjacency pair in Estonian informal interaction. Applying an interactional linguistic approach, I will demonstrate how speakers use the kus-interrogative to point out the inappositeness of their interlocutor’s question. The use of the kus-interrogative in the second position implies that the questioner should already know the answer before asking. Essentially, the kus-interrogative is a response that negates the presumption posed by the polar question. Nonetheless, the negation is not sufficient to close this question–answer sequence. Instead, the interlocutors treat the kus-interrogative response as a challenge by subsequently justifying their question.
In accordance with the compositionality criterion and hierarchy principle of Rhetorical Structure Theory (RST), this study reframes each tree in the RST Discourse Treebank into three new dependency trees with ultimate nodes being clauses, sentences, and paragraphs, respectively, which also draw on an analogy between syntactic and discourse trees. Detailed percentages of various RST relations at the three granularity levels are examined, illuminating the discourse processes of organizing units of one granularity level into those of the next upper level and suggesting certain homogeneity and interaction across levels in the Treebank, particularly at the two upper levels. The study demonstrates the applicability of RST analysis between same-level terminal units. With unique analytical advantages, the newly constructed discourse dependency trees provide new research prospects.
Departing from the view that genres are regulative as well as constitutive of social action, this article explores the interconnectedness of genres and Discourses that transit generic boundaries. Situating the study in a local energy transition project in Denmark and exploring what happens in a series of citizen meetings without a narrowly defined agenda, I argue that the meetings may be seen as a nexus of genres constituted by a tissue of interwoven Discourses with a lifespan that extends beyond the specific communicative moment. I understand a nexus of genres as a point where genres in a wider sense meet and interact. Relating the Discourses initiated by the participating citizens to the ideational, the interpersonal and the textual metafunctions in systemic functional linguistics, I analyse topics made salient by actors participating in the citizen meetings. By following these topics intertextually across generic boundaries, I identify Discourses that are mutually entangled and genres that are taken up in the process. These include anticipatory Discourse, Discourse of legitimation, Discourse of motivation, Discourse about technology and Discourse about energy saving initiatives or in other words Discourses that exceed the boundaries of the specific genre in which they are realized.
This study is the first to address the ways in which male perpetrators of intimate partner violence (IPV) talk about memory in their reports of their IPV and how these are used to manage their accountability for the violence. Drawing on and developing the discursive psychological literature on talk about memory, which highlights how such talk is used to perform practical actions within interactions, a discourse analysis is conducted on interviews with six male perpetrators of recent, multiple incidents of IPV who were undergoing treatment. The analysis identified the varying ways in which memory was used: first, claims of forgetting were used to avoid answering difficult and potentially incriminating questions; second, claims of clear memories were used to position partners as problematic and responsible for violence; and third, claims about simultaneously remembering and forgetting were found. The implications of these strategies for managing identity and accountability are discussed.
The article presents an analysis of the ways in which knowledge is displayed, contested and renegotiated in the 2007 French presidential debate between Ségolène Royal and Nicolas Sarkozy. Knowledge displays can be achieved through a series of ‘neutral’ resources, such as informing, explanation or comment, or through face-damaging resources, such as questioning an unknowledgeable interlocutor to prove his inferior epistemic status (K–) and boost one’s own. The article focuses on this latter type of knowledge display where a knowledgeable participant (K+) engages in question–answer sequences with an unknowledgeable respondent (K–) in front of a third party (the audience). The article also undertakes an analysis of the multimodal strategies employed by the (K+) participant to discredit the (K–) opponent (ironic smiles and laughter). The article intends to contribute to the existent literature on epistemic stance by offering a prototypical example of incongruence between the epistemic status (K+) of the questioner and the epistemic stance he adopts (unknowing K).
This article explores the properties of formulations in a corpus of Hebrew radio phone-ins by juxtaposing two theoretical frameworks: conversation analysis (CA) and dialogic syntax. This combination of frameworks is applied towards explaining an anomalous interaction in the collection – a caller’s marked, unexpected rejection of a formulation of gist produced by the radio phone-in’s host. Our analysis shows that whereas previous CA studies of formulations account for many instances throughout the corpus, understanding this particular formulation in CA terms does not explain its drastic rejection by the caller. We therefore turn to an in-depth examination of strategies for lexical and syntactic resonance as a stance-taking device throughout the interaction. In so doing, we not only shed light on the anomalous interaction, but also offer an answer to a provocative question previously put forward by Haddington (2004) concerning which of the two – stances or actions – have more meaningful consequences for the description of the organization of interaction. In the particular interaction analyzed here, stances play the more significant role. We propose that the intersubjective stance-taking of participants may be viewed as a meta-action employed among participants as they move across actions, sequences, and activities in talk.
In this article we study the work and communication practices of two highly connected organizations, the members of which have all access to instant messaging (IM) on a professional basis. We document the development of a communicational genre, that of ‘quick questions’, and analyze the sequence organization of such IM conversation threads. We show how ‘quick questions’ enable the collaborative accomplishment of complex, knowledge-intensive tasks by recruiting colleagues constituted as experts capable of quickly answering information requests related to ongoing tasks. ‘Quick questions’ articulate communicative practices, ‘strong’ distribution of tasks and ‘organizing’ in highly connected organizations. We argue that they enact a distinctive cognitive and moral economy based on minimal forms of interaction and exchanges (which we call ‘contributions’), constituting a more general phenomenon.
Performance appraisal interviews are carried out on the basis of known-in-advance written materials such as preparation forms and interview guides. This article demonstrates how participants manage interviews by following a question–answer–response format fit to address interview guide entries one at a time. Two recurring supervisor responses to employees’ talk about problems in work are investigated: positive prediction and advice. It is suggested that these responses serve to establish supervisor authority and deter participants from discussing issues raised in employee answers and thus go against norms emanating from literature on management communication. Results obtained in interviews are put down in writing along the way and subsequently summarized in documents to be signed by both participants, that is, employee and supervisor. The article demonstrates how participants use positive prediction and advice to coordinate talk-in-interaction with handling written materials and note taking, as well as formulating conclusions suitable for writing. The analyses shed light on how talk in an institutional context becomes a middle-medium, that is, a bridge between writings, and how this process is accomplished in turn-taking procedures.
Since Durkheim, the importance of collective rituals in creating meaningful religious experience has been recognized. This article argues that to understand the outcomes of collective rituals, researchers should first understand the structure and dynamics of the rituals themselves. This article details the interactional practices of ‘call and response’ using conversation analysis (CA) to analyze video data gathered from Bible study meetings. Four fundamental responsive practices are identified: ‘continuing’, ‘agreeing’, ‘assessing’, and ‘confirming’. It is argued that these practices are resources through which religious doctrine is made relevant in the interpretation of personal experience, in a process that is both public and collective. Simultaneously, these practices are a mechanism through which religious faith is publicly proclaimed and validated. These practices thus form a fundamental link between religious culture and personal experience within a context of shared religious understandings.
This study pragmatically makes a descriptive analysis of metadiscourse in academic lectures from the perspective of the relevance-adaptation theory. Based on the relevance theory and the adaptation theory, the relevance-adaptation model is constructed to explore the occurrence, the pragmatic description and the role of metadiscourse in academic lectures. The data is collected from George Lakoff's 10 academic lectures on cognitive linguistics at Beijing University of Aeronautics and Astronautics in 2004 and some academic lectures audio-taped in classrooms. The results of the study show that 1) the occurrence of metadiscourse in academic lectures is pervasive; 2) the process of choosing appropriate metadiscourse is dynamic and the result of searching for relevance and making contextual adaptations – the process of searching for relevance of metadiscourse is measured in terms of three pairs of the distinctions, namely, contextual effect and processing effort, explicature and implicature, and conceptual meaning and procedural meaning, and contextual adaptations of metadiscourse are constrained by such factors as linguistic reality, psychological motivations and social conventions; 3) the role of metadiscourse in academic lectures is an active discourse constructor.
Israeli religious settlers live in contested territory that they claim is promised to them by God. The settlers are at the center of the Israeli–Palestinian dispute and are the recipients of international condemnation for their illegal behavior. Because the territories are neither sovereign nor legally recognized by Israel, their definition is open to construction. Religious settlers make arguments to satisfy three discursive dilemmas that must be solved in order to normalize their lives. They must 1) construct their own authenticity, 2) marginalize the native others, and 3) establish cultural authority. These dilemmas are explicated in this essay.
Drawing on a corpus of eight task-based interactions involving a map task (Australian National Database of Spoken Language (ANDOSL)), this article seeks to focus on how speakers orient to directional terms in an interactional context, and in so doing, to add to features that can be deemed to characterize this speech exchange system. Analysis of the data using conversation analysis showed that features of the talk were confirmation and clarification checks, which provided an opportunity to check understanding and the accuracy of the instruction leading to a correction, acknowledgement or further information; modulated repair and mitigated criticism, resulting in the maintenance of an affiliative stance towards the other speaker; and avoidance of problems that viewpoints or directional terms might cause. Problems with the directional terms in this corpus confirm prior research that the confusion between east and west, and left and right are the terms that cause problems for speakers.
This study examines the relationship between US Marine discourse and civil–military public argument. A computer-aided semantic analysis of public record speech from senior Marine officers shows a style of cohesion, marked by future-oriented, inclusive, highly certain language. An appraisal theory discourse analysis of interviews with US Marines conducted during an ethnography of communication shows their talk argues discursively for cohesion. This way of speaking may constrain Marines in public argument, as they repeat ways of talking appropriate within the community, even when situationally inappropriate for civilian audiences.
This study examines the discursive history and interactive aspects of the opening statement in Anglo-American courts. Informed by the concepts of stance and engagement, the study explicates the process of conceptual interaction which turns the jurors into co-constructors of the discourse, thereby making the opening statement fictively dialogic. Drawing upon 51 opening statements as recorded in Proceedings of the Old Bailey, between 1759 and 1789, the qualitative and quantitative analysis reveals that interactive devices are an integral part of the genre, and that pronouns appear to occur most frequently, followed by the lawyers’ use of attitude markers, questions, and reported discourse, respectively. With these devices, the lawyers are likely to be able to prime the jury into viewing the events and participants in a given direction.
Mental health practitioners, assessing children for possible psychiatric conditions, need to probe sensitive matters. We examine practitioners’ use of questions which try to clarify a given issue by offering alternative descriptions of how things are: one bland, and the other clearly undesirable in some way. The undesirable states of affairs can be described in serious terms (e.g. the child wanting to kill themselves) or, while still undesirable, in less serious ones (e.g. the child feeling temporarily upset). We find that if an undesirable state of affairs is described in seriously negative terms, it tends to be put as the first item in the pair of alternatives. We argue that this version of the familiar ‘optimistic questioning’ practice ensures that were the negative case to be chosen, it would be in spite of it being the more interactionally difficult answer to give. That makes the answer diagnostically more reliable. We discuss the pros and cons use of this practice in the environment of triage.
Despite its apparent simplicity, the speech act of complimenting has received a great deal of attention in the literature. However, studies have mostly focused on compliments’ realization in face-to-face conversational exchanges, while they have often been neglected in other channels such as online communication. This article is intended to redress the balance in support of online exchanges. More specifically, we aim to investigate how users of online social networks like Facebook use compliments to evaluate others and strengthen social rapport in English and Spanish. In order to do so, we gathered two balanced corpora in both languages (50 examples in each language). The samples were quantitatively and qualitatively analysed using a systemic functional framework. The analysis reveals that compliments constitute a system of choices where several available options help Facebook users to encode their evaluation of the other from various perspectives (e.g. as an emotion, as an unquestionable truth, etc.). Furthermore, results also show that despite superficial similarities, compliments in both languages follow remarkably different frequencies of use which reflect deep cultural differences.
This article analyzes doctor–patient communication at admission interviews in an outpatient mental health care service at a public hospital in Buenos Aires, Argentina. These interviews are the first contact between professionals and patients, and they result in the admission or rejection of the latter into the medical institution. In particular, we observe how context, understood as a sociocognitive and scalar concept, is reshaped with gaze direction and agenda-setting through interaction, resulting in three hierarchical spaces which can be represented as degrees in a scale: the public, the private, and the intimate level. This description will allow us to understand a series of communicative difficulties that may result from scale maladjustments, in which professionals interact with patients at different levels and therefore cannot give adequate feedback to satisfy mental health care needs.
The aim of our study is to show the ways in which family members coordinate their minds, bodies and language in a functional and goal-oriented manner when they are jointly remembering shared events that they had experienced together as a group. So far, little attention has been paid to the influence that the interplay of multiple behavioral channels have in collaborative remembering in small groups. Our goal is to specifically examine the central role that direct questions have when they act as embodied reminders through the interanimation of multiple behavioral channels (language, pointing, eye-gaze, etc.) in family interactions. The video data for analysis comes from an ongoing project on how collaborative remembering takes places among small groups of Argentinean Spanish speakers as each group recalls a vacation taken together several years ago.
In this double case study of child psychotherapy, we demonstrate the positive effect of children’s involvement in play activities on their verbal expression of inner emotions and cognitions. Discourse analysis of therapy sessions complemented with the therapist’s reflections show that children who have difficulty in verbalizing hard feelings and cognitions gain control of the communicative situation by getting involved in playful activities. Therapists’ verbal entrance into play can be used to negotiate the therapist–child relationship in terms of power and solidarity.
This study focuses on troubles-tellings in calls to the Swedish Board for Student Support, where the caller wants to negotiate the repayment contract of a student loan. The study relates to research on the organization of troubles-tellings in institutional interaction, and the overall question of how talk about money is a delicate matter that is shaped by moral concerns. The data consist of 94 calls in which the caller proposes either a reduction or a temporal suspension of repayment. The analysis shows that troubles-tellings are launched to account for past failures to adhere to the contracted payment schedule. These tellings are met with minimal responses, which in turn engender a shift towards solutions that resonate with the institutional agenda. The study explores the resources recruited by the participants to deal with a potentially stigmatic situation by formulating the troubles as merely temporary and projecting a future situation where payments are made on time.