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What Drives Fraud in a Credence Goods Market? – Evidence from a Field Study

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Oxford Bulletin of Economics and Statistics

Published online on

Abstract

This paper investigates the impact of competition on an expert firm's incentive to defraud its customers in a credence goods market. Controlling for the competence of car repair shops, their financial situation, and reputational concerns, we use and complement the data set from a nationwide field study conducted by the German Automobile Association that regularly checks the reliability of garages in Germany. We find that more intense competition lowers a firm's incentive to defraud its customers.