Journal of Knowledge Management, Volume 21, Issue 4, Page 741-764, July 2017.
Purpose This study provides insight into factors surrounding knowledge reuse through electronic knowledge repositories (EKR). Design/methodology/approach A multi-theoretical framework is proposed that views knowledge reuse from both socio-technical and expectation confirmation model perspectives. Survey data are used to test associated hypotheses derived from the literature. Findings Results confirm the explanatory power of this approach to predict greater knowledge reuse and greater continuance of use. Research limitations/implications Results suggest social and technical factors modelled interdependently affect knowledge reuse and lead to greater performance, knowledge sharing and continuance of use. Practical implications Practical and managerial recommendations for enhancing enablers of knowledge reuse via EKR are offered. Originality/value This study models enablers to knowledge reuse and resulting downstream effects on organizational outcomes. It provides an original framework for studying knowledge reuse within an EKR or knowledge management system perspective.