Policing: An International Journal, Ahead of Print.
Purpose The purpose of this paper is to examine citizen satisfaction with police services and perceived safety using survey research in two high crime neighborhoods. Problem-oriented crime deterrence strategies were used in one neighborhood, the other served as a control group. Design/methodology/approach Mixed-methods approach was used to measure the effectiveness of problem-oriented approaches in persistent high-crime areas. Pre- and post-intervention surveys were conducted by sampling addresses in both neighborhoods and analyzing results. Findings No between-neighborhood differences were reported regarding the satisfaction with police services or improvement in perceived safety. Originality/value These findings suggest that this deterrence strategy is a promising approach to reducing crime while not damaging community perceptions. However, departments must vary place-based strategies, and prevention is difficult given historical contexts, the absence of credible community partners and limited resources in a declining city.