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Language Access Policies in Philadelphia: Municipal Directives and Nonprofit Collaboration

Nonprofit and Voluntary Sector Quarterly

Published online on

Abstract

This article maintains that local government and nonprofit organizations are key collaborative agents in the delivery of language access services in the City of Philadelphia. Based on 18 months of qualitative research (March 2009-September 2010), this article utilizes personal interviews, document analyses, and other data to situate the shared responsibility forged between the public and nonprofit sectors in the realm of language access. Local government relies on a range of nonprofit networks for both public support and community outreach in immigrant neighborhoods. Nonprofits, on the other hand, rely on the welcoming political climate that protocols and municipal directives provide for immigrants at the local level. As Philadelphia touts itself as a reemerging destination for immigrants, this article highlights the prominent role that nonprofit organizations play in the work of immigrant accompaniment by ensuring equal access to city services, regardless of linguistic ability.