This is a case study of the impact of the global economic recession of 2007–2009 on Hawai'i's visitor industry. The industry responded to the downturn largely with advertising blitzes to its primary market on the US mainland. Notwithstanding these efforts, diminished lift capacity and visitor arrivals, combined with widespread discounting, resulted in a 26% decrease in real visitor spending in 2009 versus that in 2006. The industry recovered during 2010 and 2011, but major hotel foreclosures, State bond downgrades and lost accommodations jobs are enduring scars. The experience demonstrated anew Hawai'i's need to strengthen its visitor industry and diversify its economy. Copyright © 2012 John Wiley & Sons, Ltd.