This study examined the roles and responsibilities of family liaisons working in urban schools with enrollments characterized by high poverty, high mobility, and ethnic diversity. Results indicated that the major responsibilities of the liaisons were creating a trusting and welcoming environment, facilitating parent involvement in the school, keeping parents informed on school-related topics, and connecting parents with resources. During job shadows, family liaisons were primarily observed coordinating parent involvement activities, interacting with students, performing routine office tasks, and carrying out other duties as assigned (e.g., cafeteria supervision). To increase their effectiveness, the liaisons requested greater job clarity, more flexibility in their formal work hours, and less time spent on other duties as assigned. In general, it appeared that the family liaisons investigated in this study placed a stronger emphasis on creating a welcoming environment and establishing trust than has been found in research on family liaisons in more affluent communities.