Measuring Users' Value Experience on a Travel Website (e-Value): What Value Is Cocreated by the User?
Published online on February 17, 2014
Abstract
Despite the widespread use of travel websites, our understanding of how best to capture users’ value experiences when using such websites is limited. This article introduces a multidimensional measurement of a user’s value experience on a travel website (e-Value). We then assess the extent to which website users contribute to their own value experience. Based on 175 UK survey respondents, e-Value is formed mainly by cognitive effort, utilitarian value/control, and to a lesser extent by perceptions of emotional value and value for money. Social value experiences do not contribute to e-Value. A user’s own activities on a website (i.e., participation) affect most value dimensions but at different magnitudes. Our findings suggest that website "participation" should be seen as phenomenologically determined by the user as perceived participation affects e-Value dimensions more strongly than actual participation.