Based on our clinical experience with people with chronic diseases, we have developed a narrative methodology we have named ‘The Pantry of Life’ (also known as ‘The Unexpected Visitor’). This reflective approach invites the person and their family to imagine and describe the appearance of adversity in their lives as an ‘Unexpected Visitor’ who arrives unexpectedly and uninvited. Consisting of six reflexive exercises, this methodology enables families who have felt hostage to the problem, to reclaim the authorship of the stories of their lives. By promoting new understandings, expanding conversations and validating the skills and resources of family members, those living with chronic diseases are offered a chance to respond to serious problems in playful and creative ways.