Since 2011, Sichuan has started to provide personalized service for people with disability, which is a local innovation in China. This article analyzes the background, operation, and features of the personalized service, examining the service in an integrated way by analyzing four dimensions of social welfare policy, and evaluating the capacity of personalized service, mainly by interviewing persons with disability and policy implementers in Chengdu, the capital city of Sichuan Province. It is found that personalized service does benefit people with disability; however, there are several issues and challenges in terms of the target, items, delivery, and financing of the service.