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Doing a Good Job—the Effect of Primary Task Quality on Well‐Being and Job Satisfaction


Human Factors and Ergonomics in Manufacturing & Service Industries

Published online on


This paper investigates whether employees’ assessment of their primary task quality has a significant impact on their well‐being and job satisfaction, respectively. Furthermore, the paper hypothesizes that professional values and norms affect employees’ quality expectations on their work tasks and thus their assessment of primary task quality. The paper proposes a measure for primary task quality and uses it in the analyses of responses from 1,247 preschool teachers and teaching assistants in 94 public daycare centers in Denmark. The results indicate that an important factor for employees is their experience of quality in the job they perform. Moreover, quality expectations can differ between employees performing the same task due to, for example, difference in professional training. This leads us to propose a new research direction for job design theory that addresses employees’ assessment of the quality of their primary task job performance.