Research in the late 1990s and early 2000s raised concerns that the safeguarding implications of domestic abuse (DA) were not being sufficiently accounted for in child contact cases in England. Since that time, reforms have been introduced, which sought to emphasise the importance of safety in this context. Despite these developments, there is concern that problematic management of DA cases may have persisted. This article presents findings on the management of DA in supported child contact centres in England. The findings suggest that supported contact services continue to facilitate DA cases, although the service is not designed for this purpose. Using the systems thinking concepts of ‘local rationalities’ and ‘goal conflicts’, the article explores how problematic safeguarding practices made sense to those on the ground. The findings suggest that supported services are inappropriate for cases involving DA concerns, not just because they lack the resources to safely manage these cases, but because their perceived organisational goals can present a conflict for staff and volunteers in safely managing them. Ultimately, the article asserts the potential for perceived organisational goals to impact on practice and thus the importance of considering them in the design, commissioning or use of services. Copyright © 2015 John Wiley & Sons, Ltd. ‘Presents findings on the management of DA in supported child contact centres in England’ Key Practitioner Messages Supported child contact centres are inappropriate for cases involving DA concerns but continue to be used to facilitate such cases. Perceived organisational goals can impact on practice. It is therefore important to consider them in the design, commissioning or use of services. Systems thinking concepts, including ‘local rationalities’ and ‘goal conflicts’, can provide a useful framework for investigating the root causes of problematic practice. ‘Perceived organisational goals can impact on practice’