Journal of Knowledge Management, Volume 20, Issue 6, Page 1302-1317, October 2016.
Purpose The purpose of this study is to investigate the role of knowledge brokers in Japanese communities of practice (CoP). This is because if knowledge brokers can connect across boundaries and introduce practices into another CoP, they can contribute by introducing practices as tacit knowledge to another CoP. Design/methodology/approach This study examines five hypotheses on knowledge brokers with respect to multi-membership in CoPs, knowledge brokering and career adaptability. In this study, an online questionnaire was administrated to 412 business persons, all employed by Japanese companies. Findings In line with the predictions, the results show that the cognition and behavior of multi-membership were composed of two factors: “creation and integration of diverse opinions” and “acceptance of diverse opinions”. With respect to covariance structure analysis, “concern”, one of the factors of career adaptability, had both direct and indirect effects on “knowledge brokering”. “Creation and integration of diverse opinions”, one of the factors of the cognition and behavior of multi-membership, had direct effects on “knowledge brokering”. Research limitations/implications Given that the data presented in this study are limited to knowledge brokers in Japanese CoPs, the study needs to be extended to an international context and to other kinds of knowledge brokers. Originality/value This study contributes to the findings which show the complexity of multi-membership and career adaptability. Upon closer examination, each subscale of multi-membership and career adaptability shows a different effect on knowledge brokering. In other words, this study reveals the importance of proactive behavior in integrating diverse opinions for knowledge brokering.