Within the restaurant and hospitality industry, employee behaviors and relationships are important in determining customer satisfaction. The present study extended the hospitality literature regarding customer satisfaction in three ways using a cross-sectional survey design. First, the relationship between manager communications and customer orientation was explored, and results supported a positive, significant relationship. Second, this study helped confirm past studies that have tested the relationship between customer orientation and customer satisfaction using a single-item customer response measure. Finally, a meditational test examined whether customer orientation carries the full influence of a manager’s communication and the resulting customer satisfaction. Results supported the meditational test. Practical and theoretical implications are explored for both hospitality researchers and practitioners.