Thousands of Syrian refugees have entered Jordan, which has led to a humanitarian crisis and compounded an already tenuous social and economic crisis in the country. Social workers at the WAQE3 community development centre put in place a Participatory Rapid Appraisal (PRA) methodology, which assesses not only the needs of Syrian refugees but also of marginalized Jordanians. Participatory, bottom-up, and human rights focused, it is effective in assessing needs and is a useful tool for community building and moving towards social development. It is argued this methodology could be used as a template for social workers in other countries where refugee situations have become protracted.