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Who is Deserving and Who Decides: Entitlement as a Work-Situated Phenomenon

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The Academy of Management Review

Published online on

Abstract

Popular press accounts and an emerging research literature suggest that organizations increasingly face the prospect of managing employees who are highly entitled, yet relatively little research has explored entitlement in work settings. Moreover, the limited existing research has considered entitlement through a narrow lens, primarily viewing entitlement as a stable individual difference without consideration of the social context that surrounds the individual. The conceptualization presented here, which we label work-situated entitlement (WSE), depicts entitlement as a socially-determined work condition that reflects a misalignment between perceptions of the individual employee and the workgroup. Situating entitlement in the work context allows for explanation of the processes through which WSE develops, and for explanation of its emotional and behavioral effects. This model provides a broader conceptualization of entitlement and illustrates how organizations might intervene to limit its deleterious work-related consequences.