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Fee-Based Upgrading for Hotel Revenue Management: Conditional and Bid Models Outperform Guaranteed Upgrades

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Cornell Hospitality Quarterly

Published online on

Abstract

Cornell Hospitality Quarterly, Ahead of Print.
Hotel companies often offer consumers fee-based product upgrades to support capacity utilization and revenue goals. Three upgrading models—Guaranteed, Conditional, and Bid—dominate industry practice, but little is known about their relative efficacy in ...