Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges
Published online on October 15, 2025
Abstract
Cornell Hospitality Quarterly, Volume 67, Issue 2, Page 247-262, May 2026.
This study provides a systematic review of Artificial Intelligence (AI) applications in the hospitality industry and proposes a framework that addresses AI’s transformative potential. By identifying five key dimensions—design, application, outcome, fault ...
This study provides a systematic review of Artificial Intelligence (AI) applications in the hospitality industry and proposes a framework that addresses AI’s transformative potential. By identifying five key dimensions—design, application, outcome, fault ...