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Cross-Channel Impacts of Platform-Based Online Promotions: Evidence From a Leading Restaurant Chain in China

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Cornell Hospitality Quarterly

Published online on

Abstract

Cornell Hospitality Quarterly, Volume 67, Issue 2, Page 217-239, May 2026.
Food delivery platforms have fundamentally reshaped the restaurant industry, yet the impact of platform-based online promotions on offline and overall performance remains underexplored. Drawing on theories of consumer attention, anchoring effects, and cue ...