Spatial Control, Precarity, and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres
Published online on January 09, 2026
Abstract
Work, Employment and Society, Ahead of Print.
This article analyses the experiences of US and Canadian call centre workers and their unions with the shift from physical call centres to ‘work from home’ (WFH) arrangements. Drawing on interviews, focus groups and a worker survey, the authors find that ...
This article analyses the experiences of US and Canadian call centre workers and their unions with the shift from physical call centres to ‘work from home’ (WFH) arrangements. Drawing on interviews, focus groups and a worker survey, the authors find that ...