Your Message Matters: How Its Focus and Tone Affect the Level of Conflict Personalization
Journal of Business Communication
Published online on March 28, 2026
Abstract
International Journal of Business Communication, Ahead of Print.
Taking conflict at work personally is associated with a decrease in well-being and more suboptimal conflict management behavior. Drawing from literature on workplace conflict, conflict expression, and employee voice, we explored how the focus (solution ...
Taking conflict at work personally is associated with a decrease in well-being and more suboptimal conflict management behavior. Drawing from literature on workplace conflict, conflict expression, and employee voice, we explored how the focus (solution ...