Channel Preference and Communication Effectiveness in Post-Pandemic Workspaces: A Reassessment of Media Richness Theory
Journal of Business Communication
Published online on November 24, 2025
Abstract
International Journal of Business Communication, Ahead of Print.
The COVID-19 pandemic fundamentally altered organizational communication patterns, with many workplaces experiencing unprecedented reliance on digital communication channels. This study examined employees’ channel preferences for reducing uncertainty and ...
The COVID-19 pandemic fundamentally altered organizational communication patterns, with many workplaces experiencing unprecedented reliance on digital communication channels. This study examined employees’ channel preferences for reducing uncertainty and ...