How context matters: Human oversight of automated decision-making systems in welfare administration
Journal of European Social Policy
Published online on July 28, 2025
Abstract
Journal of European Social Policy, Volume 36, Issue 3, Page 255-269, July 2026.
This article examines the capacity of frontline staff to oversee automated decision-making (ADM) systems, which are increasingly used in digital welfare states to make life-altering decisions. While prior research had focused on cognitive limitations that ...
This article examines the capacity of frontline staff to oversee automated decision-making (ADM) systems, which are increasingly used in digital welfare states to make life-altering decisions. While prior research had focused on cognitive limitations that ...