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Intercultural Competence and Training Needs of University Staff: Insights from Critical Incident Analysis

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Journal of Studies in International Education

Published online on

Abstract

Journal of Studies in International Education, Volume 30, Issue 3, Page 403-422, July 2026.
This paper explores intercultural training needs of university staff through the analysis of intercultural critical incidents that were shared by participants in a survey conducted in four universities in Switzerland. In the survey, participants were ...