The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors
Published online on October 27, 2025
Abstract
Journal of Travel Research, Ahead of Print.
Service robots are widely used in the tourism and hospitality industry to attract and engage customers. Despite previous research examining the impacts of service robots from a technological perspective, there is insufficient analysis of how robots’ ...
Service robots are widely used in the tourism and hospitality industry to attract and engage customers. Despite previous research examining the impacts of service robots from a technological perspective, there is insufficient analysis of how robots’ ...