To let content be or not be: Understanding the decision-making process of content moderators on social media platforms
Published online on June 25, 2025
Abstract
New Media & Society, Volume 28, Issue 8, Page 3662-3684, August 2026.
Content moderation plays a pivotal role in structuring online speech, but the human labour and the everyday decision-making process in content moderation remain underexamined. Informed by in-depth interviews with 16 content moderators in India, in this ...
Content moderation plays a pivotal role in structuring online speech, but the human labour and the everyday decision-making process in content moderation remain underexamined. Informed by in-depth interviews with 16 content moderators in India, in this ...