From crisis to care: Redesigning work and jobs for employee well-being in hospitality and tourism

Anjali Bansal, Indian Institute of Management Lucknow, Shreya MukherjeeFaculty of Management Studies, University of Delhi, Girish PrayagDepartment of management, and tourism, University of Canterbury, New ZealandSchool of Tourism and Hospitality, University of Johannesburg

Tourism and Hospitality Research

Published online on February 13, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
Embedded in Job Characteristics Theory, this study explores the impact of crisis-specific HR practices, particularly job and work redesign, on employee well-being and retention in the Hospitality and Tourism (H&T) sector. Through qualitative interviews ...