Passengers’ acceptance of biometric check-in kiosks: The case of Thai airports
Tourism and Hospitality Research
Published online on October 01, 2025
Abstract
Tourism and Hospitality Research, Ahead of Print.
Although the air transport industry is recovering from the COVID-19 pandemic, operational challenges remain, including airport congestion due to staff shortages. In response, airports have invested in self-service technologies (SST) to streamline ...
Although the air transport industry is recovering from the COVID-19 pandemic, operational challenges remain, including airport congestion due to staff shortages. In response, airports have invested in self-service technologies (SST) to streamline ...