Enhancing tourists’ safety abroad. A literature review on best practices to support risk and crisis communication in tourism and hospitality

Wouter JongInstitute of Security and Global Affairs, Leiden University, The Hague, The Netherlands, Hanne GoossenMaster Crisis and Security Management, Leiden University, The Hague, The Netherlands

Tourism and Hospitality Research

Published online on April 13, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
The aim of this article is to provide a systematic review of peer-reviewed literature on the effectiveness of crisis communication efforts by the tourism and hospitality sector. A total of 70 peer-reviewed articles from Web of Science met our criteria. ...