How do guests evaluate eco-certified hotels? An analysis of guests’ reviews of Portuguese hotels

Luís PachecoREMIT, Portucalense University, Makhabbat RamazanovaREMIT, Portucalense University, João M. S, Portucalense University, Sónia NogueiraREMIT, Portucalense University, Marília DurãoREMIT, Portucalense University

Tourism and Hospitality Research

Published online on June 24, 2024

Abstract

Tourism and Hospitality Research, Ahead of Print.
User-generated content and online reviews have become a prominent source of information for tourists in the last couple of decades. At the same time, hospitality firms show an increasing concern with environmental practices, in line with customers’ ...