How CSR practices and employee resilience transform hotel service innovation and well-being: The role of job and leisure crafting

Chih-Ching Teng, Yu-Min Lin, Ya-Jen Cheng, Ting-Chi Yang, Department of Restaurant, Hotel and Institutional Management, Fu Jen Catholic University, New Taipei City, Center for Teacher Education, National Tsing Hua University, Department of Hospitality Management, Tunghai University, Taichung City

Tourism and Hospitality Research

Published online on November 05, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
This study explores the impacts of employee perceived corporate social responsibility (CSR) and resilience capability on service innovation performance and employee well-being, focusing on the mediating roles of job and leisure crafting. Using a ...