Unravelling consumer sentiments towards communicated health-safety and sustainability practices in hotels

Javier Perez-ArandaFaculty of Economics and Business, University of Malaga, SpainVisiting Scholar College of Business, Law and Governance, James Cook University, AustraliaResearch Centre for Tourism, Sustainability and Well-being , Universidade do Algarve, Denis TolkachCollege of Business, Law and Governance, James Cook University, Euijoon AhnCollege of Science and Engineering, James Cook University, Fang-Wei ChenFaculty of Economics and Business, University of Malaga

Tourism and Hospitality Research

Published online on September 06, 2025

Abstract

Tourism and Hospitality Research, Ahead of Print.
COVID-19 pandemic has greatly impacted travel and hospitality industry. As hotels began to reopen after the initial lockdowns, many implemented new standards to reduce health risks. At the same time, travel recommender sites and accommodation booking ...