Bridge-building Emotional Labour: The Emotional Labour of Boundary Spanners Who Match Disadvantaged Claimants with Employers
Published online on May 04, 2026
Abstract
Work, Employment and Society, Ahead of Print.
The practices of frontline workers in public job centres who try to match disadvantaged claimants with employers are discussed in this article, based on a case study of Danish job centres. The notion ofbridge-building emotional labourand the frontline ...
The practices of frontline workers in public job centres who try to match disadvantaged claimants with employers are discussed in this article, based on a case study of Danish job centres. The notion ofbridge-building emotional labourand the frontline ...