Customer-to-Customer Misbehavior Magnitude: Dimensions and Typology
Published online on May 11, 2026
Abstract
Journal of Service Research, Ahead of Print.
From retail and transport to hospitality and live events, customer-to-customer (C2C) interactions are integral to many service experiences. However, C2C interactions are not always positive, and customers regularly become targets of other customers’ ...
From retail and transport to hospitality and live events, customer-to-customer (C2C) interactions are integral to many service experiences. However, C2C interactions are not always positive, and customers regularly become targets of other customers’ ...