The Impacts, Dynamics, and Effects of a Spatially Separated Service for Service Providers and Users Experiencing Vulnerability
Published online on May 19, 2026
Abstract
Journal of Service Research, Ahead of Print.
Consumers experiencing vulnerability are prevalent in healthcare contexts across the globe, so it is surprising that such groups do not typically feature in the extant literature on service separation. Telehealth as a spatially separated service offering ...
Consumers experiencing vulnerability are prevalent in healthcare contexts across the globe, so it is surprising that such groups do not typically feature in the extant literature on service separation. Telehealth as a spatially separated service offering ...