AI-enabled quality as a driver of user satisfaction and digital content engagement in Malaysian ubiquitous libraries: An ISSM approach
Journal of Librarianship and Information Science
Published online on May 25, 2026
Abstract
Journal of Librarianship and Information Science, Ahead of Print.
While AI is gradually becoming an integral component of library platforms, it is still not clear how AI-driven information and service quality impact user satisfaction and engagement with digital content. This study uses Malaysia’s u-Pustaka as a national ...
While AI is gradually becoming an integral component of library platforms, it is still not clear how AI-driven information and service quality impact user satisfaction and engagement with digital content. This study uses Malaysia’s u-Pustaka as a national ...