Frontline Manager AI Readiness and the Implementation of AI in the Frontlines
Published online on July 28, 2026
Abstract
Journal of Service Research, Ahead of Print.
Frontline managers are critical conduits of top-down AI initiatives, such as the implementation of AI systems. Yet, little research explores their role as catalysts or bottlenecks in such implementation initiatives. As such, the purpose of this research ...
Frontline managers are critical conduits of top-down AI initiatives, such as the implementation of AI systems. Yet, little research explores their role as catalysts or bottlenecks in such implementation initiatives. As such, the purpose of this research ...