Customer Positive Expression and Employee Behavioral Responses in Hospitality: The Role of Self-Consciousness and Career Orientation
Published online on June 19, 2026
Abstract
Journal of Hospitality & Tourism Research, Ahead of Print.
In today’s dynamic tourism and hospitality sector, the relationship between customers and frontline employees plays a decisive role in organizational success. This study applies self-awareness theory to delineate the dual pathways through which customer ...
In today’s dynamic tourism and hospitality sector, the relationship between customers and frontline employees plays a decisive role in organizational success. This study applies self-awareness theory to delineate the dual pathways through which customer ...