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From showroom to chat room: SVT on social media during the 2014 Swedish elections

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Convergence: The International Journal of Research into New Media Technologies

Published online on

Abstract

Whilst social media like Twitter and Facebook carry with them the potential for the practice of journalism, novelties like these are also associated with adaptation difficulties – perhaps especially when it comes to the interactive capabilities that services like these afford. This study employs a multi-method approach to study the different uses of Twitter and Facebook by one media company – the Swedish public service broadcaster (PSB) Sveriges Television – during the 2014 election year. Utilizing both quantitative and qualitative data, we find that Twitter was used more extensively and in a comparably more interactive fashion than Facebook. Hence we suggest Twitter, used more for interaction, functions as a ‘chat room’; whilst Facebook, used more for broadcasting messages, can be viewed as functioning like a ‘showroom’. As Twitter is often associated with societal elites in the Swedish context, it raises a question about the suitability for a PSB to engage to such a degree on this particular platform.